Frequently Asked Questions

Frequently Asked Questions

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How often are the electricity tariffs revised? Answer Electricity tariffs are reviewed quarterly. The changes to the tariffs will be published on SP Services website and used to compute your electricity charges.
How can I be billed based on actual meter readings every month? Answer Due to the high costs of taking meter readings, it is a common practice for utilities companies to read the meters once every two months. In some countries, meters are read at longer intervals of three, six or even up to 12 months. Customers who wish to be billed based on actual meter reading on months where their meters are not read can submit their meter readings through our self-help channels: 1. SP app 2. SP Utilities Portal 3. Automated phone system at 1800 2222 333 and select option 4 for “Others” after language option
Why is the percentage increase in my bills higher than the increase in the national average household usage during mid-year? Answer The national average household usage is calculated based on the consumption of all households of the same premises type. Consumption in different households of the same premises type may vary due to different usage behaviours. Generally, households that use some form of air-conditioners may see a wider fluctuation in usage during the hotter months compared to households that do not use air-conditioners. This is because if the weather is hotter, the air-conditioners have to work harder to bring down the room temperature to the same desired temperature.
Is it normal for usage to increase during the mid of the year? Answer During the hotter season, typically from Apr to Aug each year, the average temperature tends to be higher compared to the beginning and end of the year. The national average household usage also shows a similar trend each year. To view the national average household consumption charts for the various premises types, please visit our SP Group website > Our Services > Utilities > Tariff Information.

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How does Change of Ownership/ Tenancy Utilities Account Transfer Service work for opening/ closing of account? Answer Change of Ownership/ Tenancy Utilities Account Transfer Service is a service to allow the transferor and transferee to submit a set of agreed meter readings. The readings will be used to finalise the old account and start the new account. Download & fill up the 'Change of Ownership Tenancy - Utilities Account Transfer' form from our SP Group website > Resources, and submit it under SP Group website > Contact Us> SP Services – Enquiries on Utilities Account > Open & Close Utilities Account > Submission of Documents.
Do I have to terminate my existing utilities account if I am moving to a new house? Answer If you no longer need the utilities account at your current premises, you may terminate the utilities account. However, should someone else be taking over the premises, be it the landlord or new occupant, they should apply for a new utilities account. Your account will be automatically terminated when the new account is opened.
What happens to the security deposit when account is closed? Answer The security deposit will be used to offset the Final Bill Charges. Any remaining credit will be refunded via your preferred refund method.
How long in advance do I need to request for closing of my account? Answer Please give us 3 business days' notice.
Can you arrange refund to my GIRO account upon termination of account? Answer Yes, it can be arranged if you indicate your preferred refund method when submitting your termination request. If your account is terminated due to a takeover, any existing GIRO arrangement will be used to process your refund. If there is no GIRO arrangement in place, you will need to indicate your refund preference through our SP app or Manage Refund Request Portal.